SHC Product Roadmap

Sections in this article - 

1. Development in Progress 

2. Developments Completed 

Developments In Progress

Release 4.7 (Expected 1st Week of April 2026)

1. SHC Rewards Function

• A brand new rewards system will be available for clubs to configure point-based incentives

• Members can earn points for actions like:

  • Club check-ins

  • App downloads

  • Class/program bookings & attendance

  • Smoothie purchases, appointments, court bookings, and more

• Clubs can:

  • Set custom point values (e.g., 10 points = $1)

  • Define rate limits (e.g., max 3 points per day)

  • Configure redemption criteria visible to members on Web and Mobile

• Members can track their reward balances across the app

• Staff can redeem points for eligible activities at the club

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2. Milestones

• Clubs will be able to set up custom milestones like:

  • “50 Group Classes in a year” or

  • “10 Private Appointments in 3 months”

• Members will be awarded these milestones with:

  • A celebratory image

  • A custom message

• All milestones will be shown on the Mobile App to encourage engagement and loyalty

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3. POS Functionality

• A fully redesigned POS page will make it easier for front desk staff to sell:

  • Smoothies

  • Pro Shop items

  • Class packs

  • Guest passes

• Optimized for quick walk-up sales and streamlined transactions

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4. Jonas Payment Support

• For clubs using Jonas for payments and e-commerce:

  • You’ll be able to sell “fee-only” products (no sessions credited in Jonas)

  • Refunds can now be issued as credit notes directly through the SHC platform

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5. Family Setup Controls

• Clubs will have the option to disable family creation by members

• Useful when clubs want to centrally manage family relationships without member intervention

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6. ABC Fitness – Recurring Services

• Clubs using ABC Fitness payments will be able to:

  • Connect recurring services from ABC

  • Sell them directly via the SHC app

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7. Booking History Overview – Mobile App Dashboard

• A new Booking History Counts section will be added to the Mobile App dashboard

• Members can select any date range and view:

  • Total number of bookings across Classes, Programs, Appointments, Court bookings, etc.

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8. Staff Calendar – Mobile App

• A new “i” button on the Mobile App > Staff Calendar page will let trainers:

  • View client details quickly

  • Avoid opening individual appointments

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9. Fitness Plans – Full Overhaul

• The Create > Fitness Plans page is being redesigned from the ground up

• Key improvements:

  • Easier long-term plan creation

  • Simplified progression setup

  • Quick workout customization

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10. Mobile App – Mark Attendance Page

• The attendance marking page will be refined to:

  • Show total class bookings

  • Help instructors quickly track how many users they’ve marked as attended

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11. Manage > All Users – Payment Controls

• Staff will be able to view and edit credit card/payment method details for users directly from the Manage > All Users page

• This is already possible from other pages such as the Quick Booking Flows. 

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12. Suggested Time Slots for Appointments

• For Private and Semi-Private bookings:

  • Members will be shown smartly suggested time slots to stack appointments efficiently

  • Example: If a trainer has a session from 8:30–9:00 AM, SHC will suggest 8:00 AM and 9:00 AM as ideal next options

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13. Block Time for Trainer Calendars

• Trainers will now be able to block off specific times even within available slots

• Works independently of their general availability, giving more flexibility

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14. Downloadable Staff Details

• Clubs can now download a full staff list from the Manage > Staff Members page

• Includes current roles and other relevant details

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15. Custom Text for Booking Confirmations & Reminders

• Clubs will be able to add custom messages to:

  • Booking confirmation emails

  • Reminder emails and push notifications

• Great for sending reminders like “Bring your yoga mat” or “Check in at the front desk”

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16. Program – All Locations View

• Just like the “Group Ex All Locations” link, a new “Programs All Locations” view is coming

• Members can browse all available programs across all club locations from a single screen

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17. Kiosk Check-In Enhancements

Two new types of kiosk setups will be supported:

a. Front Desk Kiosk

• Members can scan or enter their barcode to check into classes where attendance windows are open

b. Studio-Based Kiosk

• Positioned outside each studio

• Displays a list of members booked into the upcoming class

• Members simply check the box next to their name to mark attendance

 

 

Developments Completed

Release 4.6

• 1. New Mobile App UI – Full Revamp

  • The SHC Mobile App was fully redesigned with:

    • A fresh new interface

    • Smoother navigation

    • Enhanced usability for members

  • Clubs interested in seeing the new UI early were invited to request a preview by emailing ajay@smarthealthclubs.com

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  2. New Dashboard Page on the Mobile App

  • The dashboard page received a complete makeover

  • It now includes all existing menu options, along with a new "Check-In Milestones" section

  • Members can:

    • Track check-in history

    • View progress over time

    • Export check-in details as needed

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  3. Calendar Enhancements – Web App

  • The Create > Calendar page was enhanced to display:

    • Instructor name

    • Number of spots

    • Instructor Sub status

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  4. Mobile App – Barcode, Order & Booking History

  • These pages were updated to show Attendance Status

  • Members can now easily see if they were marked attended for each booking

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  5. Mobile App > Department > Calendar Filters

  • New filters were added to help members find sessions more easily

  • Filters include:

    • Class length

    • Instructor

    • Category

    • Class type

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  6. E-Commerce Controls

  • Clubs were given the ability to hide pricing/package pools during the calendar booking flow

  • This allowed for separation of purchasing and booking processes

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  7. Instructor Substitution Upgrades

  • Several improvements were made:

    • The Mobile App now shows "Responded" for instructors who volunteered for subs

    • A new policy was added to send automated reminders to substitute instructors

    • The calendar flags any class with an open sub request for quick visibility

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  8. Smarter Member Search

  • Member search fields were upgraded with elastic search

  • Clubs can now search using:

    • Partial first + last names

    • Partial phone numbers

    • Partial barcodes

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  9. Waitlist Enhancements for Programs

  • A drag-and-drop tool was added to the Manage Booking page

  • Clubs can now:

    • Move a waitlisted user to confirmed

    • Instantly increase capacity or swap with a booked user

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  10. Private/Semi-Private/Court/Equipment Services

  • For "Pay at Service" or "Pay After Service" flows, clubs can now:

    • Change the service type post-booking

    • Modify the amount scheduled for charge

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  11. Orders Report Enhancements

  • The Orders report was enhanced to:

    • Allow adding and saving custom notes

    • Support refund tracking for alternative payments not processed through SHC

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  12. Manage > All Users Page Updates

  • Two new fields were added for better user management:

    • Account creation date

    • Phone number

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  13. Enhanced Payroll Flexibility – Add Event Page

  • Clubs gained the ability to:

    • Set payroll values above 100% for one-off bonuses or special adjustments

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  14. Forms Enhancements

  • Several improvements were implemented:

    • Forms Report was enhanced for easier tracking and downloads

    • Forms can now be assigned to Classes and Services, in addition to Programs

    • New controls allow:

      • Requiring form completion before booking

      • Targeting forms to specific user groups

    • Clubs can now open filled forms directly from the Manage Booking roster

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  15. Product, Smoothie & Guest Pass Purchases

  • Staff can now purchase products and guest passes on behalf of members through the platform

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  16. Fitness Plans & Workouts – Full Revamp

  • The Fitness Plans module was overhauled with:

    • A modern, cleaner UI

    • A simplified plan creation/editing flow

    • Improved usability for long-term plan design

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  17. Cancel a Day – Quick Action

  • A new option was added to:

    • Cancel all classes on a specific day with a single click

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  18. Commission Payroll Upgrades

  • The commission system was expanded to include:

    • Sliding scale commissions based on hours taught

    • Commissions based on number of appointments

    • Commissions based on revenue generated

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  19. Smart Appointments

  • On the Mobile App > Staff Calendar, trainers can now:

    • View additional appointment info (e.g. client name, resource) without leaving the calendar view

  • Enhancements to “Request a Session” included:

    • A new Session Request Report for easier lead tracking

    • Richer session request details (Name, Email, Phone, Barcode, Location)

    • A “Message Member” button in the in-app notification for direct contact

    • A new Create > About Me section lets trainers generate a Google Calendar synced with all their SHC calendar events

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  20. Bundled Packages

  • A new bundled service type was added to Create > Services

  • Clubs can now group multiple inventory items into a single package

  • Example: A “Gold Package” with PT 10-pack + Recovery 10-pack + Small Group Training 5-pack, sold as one unit