For customers using Stripe Payments on the SHC Platform, these are some important charges and fees to note.
Type Of Charge |
SHC |
Stripe |
Total |
| Transaction fees for all transactions through the SHC Platform |
0 |
2.9% + 30¢ Per Transaction |
2.9% of the transaction + 30¢ per transaction |
|
Account Management Fees 1. Volume Payouts from Stripe Dashboard 2. Account Fees |
$2 per month (Not per location) |
$2 per month (For Up to 8 Payouts) |
$4 per month (Not per location) |
| Convenience Fee | 2% of the transaction per transaction | 0.25% per transaction | 2.25% of the per transaction |
| Total | 2% per Transaction | 3.15% per transaction | 5.15% + 30¢ per transaction |
| Processing refunds from the SHC Platform |
No Charges for refunds. However, it is important to keep money in the Stripe Account to process refunds. In the event that refunds are processed without money being present in your Stripe Connect account, Smart Health Clubs will add it to your Monthly Billing. |
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Disputes - A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee. To help our users submit the best possible response for each dispute, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images that are appropriate to the dispute reason and your counterargument. In the event of a dispute, SHC will forward the details of the dispute to you through one of our Customer Success Partners. In the event that the dispute has been resolved in your favor, Stripe will not charge any fees. If the dispute has been resolved against you, Stripe will charge a $15 dispute fee which will be reflected in SHC's monthly billing. |
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