SHC's Tennis/Courts module allows members to easily book a court (Tennis, Pickleball, Basketball, Racquetball), invite partners from the club with match arranging, book clinics, and classes, and hire pros.
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1.0 Member Experience
2.0 How to set up a Tennis Service?
3.0 How to set up a Tennis Resource (Court)?
4.0 How to showcase a service and link it to a Court?
5.0 How to set up Court Availability and Clinics?
6.0 How can your Front Desk manage Court Bookings?
7.0 How can your Trainers set up Availability and Appointments
8.0 How to set up Court Policies
1.0 Member Experience
- With SHC's Tennis/Courts module, clubs have a wide range of options that allow members to -
1. Book a court and invite partners - With this, members can pick a court usage duration of their choice, pick a court and invite partners from the club to join them using push notifications on the Mobile App. With E-Commerce, members can also split the court fees amongst all the court users automatically. (Screenshot 1.1 and 1.2)
2. Book a clinic - This allows members to book a tennis clinic when a club decides to host one, pick a court and pay for it using E-Commerce. (Screenshot 1.3)
3. Hire a Tennis Pro - This section is similar to hiring a trainer/service provider where members can choose a tennis pro, and pick a service and desired time slot for training. To know more about how this works, you can click here.
4. Set up their Profiles - Members can click on the Profile option on their Mobile App and set up their Tennis/Pickleball/Racquetball Profiles. This option can be accessed by going to the Profile option on the Mobile and selecting the Courts Tab. Refer to screenshot 1.4
They can add info such as:
-
- The Days and times they want to play
- Partner Preference Settings for Tennis, Pickleball, and so on
- Set their General Rating (Beginner, Intermediate, and Advanced) and NTRP Rating
Screenshot 1.1
Screenshot 1.2
Screenshot 1.3
Screenshot 1.4 (Setting up Tennis/Pickleball Profile)
2.0 How to set up a Tennis Service?
- If you would like to allow your members to make bookings for your tennis courts, you would first need to setup a court booking service such as "Court Booking 1 Hour" or "Tennis Court Booking 30 Mins". To do this, you can -
- Go to Web App > Create > Services > + Button
- Here, under the general information tab, you can -
- Assign a department
- Name your service
- Set a duration
- Add information such as a description, benefits and features, equipment needed and pre registration information.
- Under the "In Person" Tab, you can -
- Use the Booking section to make the service bookable and customize other booking options.
- Use the E-Commerce > Court Charges section to set pricing for your court bookings. Here, you will need to setup pricing for 1 person, 2 people, 3 people and 4 people seperately if you want members to be able to split the court fees amoungst all partners.
Screenshot 2.1
Screenshot 2.2
Screenshot 2.3
3.0 How to create a Tennis Resource (Court)
- Once a Tennis service has been created on the Web App, you would need to create a resource/s for your Tennis Courts on the platform. To do this, you can -
- Use the Create > Clubs > Resources section to create your Tennis Courts.
- Here, click on the "Add Resource" button and name your Tennis Courts, add a capacity, and click on Save. This section can be used to create a set of Tennis Courts at your club. (Screenshot 3.1)
- Once done, you can click on the "Add Layout" section to create a layout for your tennis courts.
- On the layout screen, you can create a custom layout of your facility and assign certain sections of the grid as Tennis Courts.
- For every Tennis Court you create, you can add -
- A number for your court (Screenshot 3.2)
- Number of people the court can accommodate (Typically 4)
Screenshot 3.1
Screenshot 3.2
4.0 How to showcase services and link it to courts?
- Now that you have created a Tennis Service and Tennis Court, its time to link the two together and decide what services are offered at what courts. To do this, you can -
- Go to the Web App > Manage > Showcase > Services section.
- Here, you can first showcase the services that you would like to show on the app.
- Once done, you can use the "Associated With" section and click on "Resources". (Screenshot 4.1)
- Upon clicking on the Resources section, on the pop-up, you can search and associate the resources of your choice. (Screenshot 4.2)
Screenshot 4.1
Screenshot 4.2
5.0 How to set up court availability and clinics?
- By now, you have set up your Tennis Services, and resources and linked them together.
- The next step would be to use the calendar which will allow your members to book tennis courts, and tennis clinics, or hire a tennis pro. Here is how this can be done -
- Court Availability for bookings - For this, you can -
- Use the Create > Calendar > Tennis (Resources) calendar.
- Here, you can use SHC's Smart Scheduling function by clicking on the "Add Availability" (Screenshot 5.1)
- This page allows you to add availabilities for each one of your Tennis Courts. (Screenshot 5.2)
- Classes for clinics - For this, you can -
- Use the Create > Classes section to first create a class in your Tennis Department. Click here to know more about creating classes.
- Once done, you can use the Create > Calendar > Tennis section to schedule your Tennis Clinics on the platform.
- When scheduling a clinic, you can click on the "Add Event" button.
- On the pop-up, you have the ability to schedule a tennis clinic and pick a specific court of your choice that you would like to use for the clinic. (Screenshot 5.3)
- For more information please check out our guide on Programs and Cohorts
- Court Availability for bookings - For this, you can -
Screenshot 5.1
Screenshot 5.2
Screenshot 5.3
6.0 How can your Front Desk manage Court Bookings?
- Now that all of your Tennis Services, clinics, and courts are set up for bookings, you would need a way for your Front Desk to track and manage the usage of your courts since the courts are being used for multiple types of offerings. To do this, your Front Desk can -
- Use the Create > Calendar > Tennis (Resources) section.
- Here, when they click on a court of their choice, they can at any point track bookings for -
- Court Bookings
- Clinics
- Tennis Pro Appointments
Screenshot 6.1
7.0 How can your Trainers set up Availability and Appointments
In order to understand how you can associate a Trainer with a service in order to set up Trainer availability and appointments, please go through the Hire A Trainer article
- Your trainers can set up their availability for different courts in your club by going to Create > Calendar > Selecting the Tennis (Trainers) Calendar > Select the Add Availability option. This will open up a dialog box that will allow your Trainers to set up their availability. Please note that the Trainers will have to specify which court they are available for. Please refer to the screenshot below (screenshot 7.1)
7.1
- Your Trainers can book appointments with your members, in order to do that Trainers need to go to Create > Calendar > Tennis (Trainers) > Select Add an Event option. After selecting that the Trainer would get the option to select the service and the name of the member. After selecting these options the Trainer can select the date, time, and the Court on which this event will take. Please refer to the screenshot below (Screenshot 7.2)
7.2 
8.0 How to Set up Court Policies
You can set up policies that determine how your Court Bookings will function by going to the Web App and clicking on Create and then Company.
Within that page, you will have an option called Book a Court.
These policies will allow you to select the way Court Bookings will take place and you can set these policies for different departments such as Pickleball, Racquetball, and Tennis.
You can set up policies such as:
- Restrict Court Bookings by Membership Types
- Enable Match Arranging Feature
- The minimum number of players required to book a court
- Member Booking Frequency - You can limit the number of Court Bookings made by a Member.
- Apply Booking Frequencies to All Players - This option allows you to apply booking frequency rules to all the players who have used the Court. For instance, if a player books a Court and invites 3 Friends, then these 3 Friends cannot book the Court if the Member Booking Frequency does not allow them to make more than one booking a day.
